How many options should you send a client?

Send too few and they ask for more. Send too many and they stall. Here's how to find the middle.

The rufl team

It's tempting to send everything that might fit. More options feel like more value, and it saves you from guessing wrong. But a long list hands the hard part, choosing, back to the client, and that's the part they're paying you for.

Start with your best few

For most clients, a handful of strong options gets a faster, clearer answer than a long list of maybes. If you're on the fence about one, leave it out and keep it for a second round.

Make each one easy to judge

The card should answer the client's first question at a glance. Put the deciding facts up front and save the nice-to-know details for the description.

  • Recruiting: role, experience, availability and pay range
  • Real estate: price, beds and baths, neighborhood
  • Travel: dates, length and price per person
  • Events: guest count, price range and what's included

Let them ask for more

A short deck only works if the client has an easy way to say "none of these." Every rufl shortlist has a Request more button for exactly that, so a miss turns into a clear request instead of silence.

Use what they turned down

When the second round goes out, look at the first deck's results. The cards marked Not a fit tell you as much as the favorites do.

Tip: You can change which facts a card shows in Templates, or pick a different template for any deck.

Try it with your next client.